понедельник, 23 декабря 2019 г.

Epology letter (образец письма)


Mr Dereck Smith
 General Manager
Electronics Ltd
 9034 Commerce Street
 Detroit, Michigan USA, 90345  
 Mr Jack Lupin
 7834 17th Street Detroit, Michigan
  April 28, 2013  
Dear Mr Lupin,
It was distressing to learn that the TV set that we delivered to you on April 24 was scratched. We do not have any idea how it may have happened that is why we are very sorry that this unfortunate incident occurred and ready to exchange your scratched TV for another one.  
 Kind regards,
Mr Dereck Smith
General Manager

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